iDocket is a software development company and our open-source architecture and continuous improvement methodology is 180 degrees different from what is typically offered in the judicial services industry.
- Location: Remote
- Job Type: Full-time
- Pay: starting at $16.50 per hour
Technical Support Agent
This is a permanent remote-work position for an entry-level Technical Support. You will work on customer support tickets to fix payments and reports and will escalate tickets as needed. You will help clients by trouble-shooting the system, on both front-end and back-end, including devices and technologies that are used in conjunction with the system (such as printers/scanners, remote connections, etc.). This is an excellent role to get started in IT or Software Engineering.
Minimum Requirements:
- Bachelors degree in a CIS/science/computer-related field
- Friendly
- Positive
- Multi-Tasker
- Organized
- Clear Communication
Preferred Experience:
- IT training or technical experience
- Database experience