iDocket is a software development company and our open-source architecture and continuous improvement methodology is 180 degrees different from what is typically offered in the judicial services industry.
- Location: Remote
- Job Type: Full-time
- Pay: starting at $55k per year; based on experience
Technical Writer
This is a permanent remote-work position for a Technical Writer. You will collaborate with developers, project managers, and company stakeholders to produce and maintain consistent documentation for internal and external audiences. This documentation will include (but is not limited to):
- Internal and external product training materials
- Product manuals
- Troubleshooting guidelines
- Internal processes and Standard Operating Procedures (SOPs)
- Press releases, and project status reports
Minimum Requirements:
- Bachelor's Degree or equivalent experience in a related field (e.g., documentation in CIS/computer-related/SAAS industries).
- Ability to quickly grasp complex technical concepts and document them in organized, accessible formats.
- Excellent organizational skills to maintain resource libraries and oversee the version control of documents.
- Ability to prioritize and pivot between tasks.
- Strong communication skills.
- Strong analytical skills.
- Ability to self-motivate.
- Strong working knowledge of Microsoft Office suite products
Preferred Experience:
- Previous experience with SaaS industries
- 2+ years of Technical Writing experience
- Understanding of processes and expectations across multiple departments (e.g. development, customer service, etc.)
- Previous experience with Confluence when creating and maintaining documentation.